Q: Can we check in early/check out late?

A: Wherever possible we will try to accommodate requests for an early check in or late check out; however, we can only confirm if this is possible 24 hours in advance. If the property is booked back to back with another set of guests, we need to ensure we have enough time to prepare the property. 

Q: Can we store our luggage somewhere?

A: Yes - we provide a complimentary luggage storage service where you can safely and conveniently store your luggage before check in or after check out. You can drop off your luggage to our shop located at
28 Gloucester Road, Brighton. BN1 4AQ from10am-7pm, 7 days a week.

Q: Where is the best place to park?

A: Brighton is a small and compact seaside city that can be easily explored on foot. Due to its long beachfront, narrow streets and hillsides, parking is notoriously difficult. To ensure your stay is a smooth as possible we would recommend either: taking the train, where possible, as Brighton has a number of train stations including: Brighton, Hove, Preston Park and London Road. Or parking the car for free on the outskirts of the city for the duration of your stay so you can enjoy your stay without worrying about parking and city traffic!

If you do decide to drive, it is worth checking parking options here:
https://en.parkopedia.co.uk/parking/brighton/

In addition, the Airhost For You team would be delighted to inform you of the best parking options for your property prior to your stay.

Q: Can we have the property cleaned during our stay?

A: Yes - we offer a mid stay clean and linen service for bookings which are over two weeks long. This service is at an additional cost, please ask for further information. 

Q: After making a booking, when will I receive the address and check in details for the property?

A: The full address and access instructions will be sent to you 24 hours before your check-in date for security purposes. 

Q: Can I check in after 8pm?

A: Yes - please inform us if you plan to arrive after 8pm: we may need to make a special arrangement. Please note that check in time is between 4pm-8pm (our office closes at 8pm and we will not be able to assist you after this time). Please make sure that you have all the details you need to check in to hand.

Q: I  have made a booking and need to alter the dates, how can I do this?

A: Yes - although we are unable to make changes to booking dates as these must be requested directly by yourself. Please update the dates of your stay directly on your booking and once received, we can accept the request at our end.

Q: I have made a booking and would like to change the number of guests, how do I do this?

A: If the number of guests changes, that is fine. Please go onto the booking portal, find your booking and update the number of guests. We require at least 7 days notice of this. 

Q: Can I make a booking on someone else's behalf?

A: You cannot book a property on someone else's behalf (although there are some exceptions). We require Airbnb reservations for personal travel to be made by the person who's going to stay at the listing, as Owners rely on information in Airbnb profiles, reviews, and other verifications to provide transparency and trust. 

Q: How do I open the lock box?

A: Please see this video link below to know how to open the lock box:

www.youtube.com/watchv=CxTyMrXLhtw&feature=youtu.be 

Q: Why do you require a copy of my ID?

A: We operate in a similar way to a hotel; they require ID from the guest on arrival. As we look after many properties, we do not operate a face to face meet and greet service on arrival, therefore we require ID for the guest who booked prior to arrival. 

Q: I have made a booking through booking.com, when will my deposit be returned?

A: We do not charge the security deposit to our guests, we simply put a hold on your card for the stated amount. The hold will be released within seven days from your checkout. 

Q: Can you recommend things for me to do in Brighton during my stay?

A: Yes - we want you to enjoy every aspect of your stay, so we have partnered with many local attractions and businesses to offer exclusive discounts for our guests. You can find our guest directory with a long list of recommended things to do simply by clicking here. You can find our Gold Key Partners offering discounts here. You can also make your stay extra special by exploring our range of hand-picked Guest Experiences. Treat yourself, your partner, friends or your family.

Q: Do you have any reviews I can read?

A: Yes - we certainly do! We have hundreds of great reviews from previous guests - read what they have to say about us here.